When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 9am pacific time to ship out the same business day.
We do not ship used gear as a normal process. Exceptions can be made but boxing charges may apply at our discretion.
Where do you ship to?
We do our best to ship as soon as possible but sometime a 1-3 day delay may occur form the time your order is placed until it ships. We try our best to ship as soon as possible. In aaddition we will follow up with shipping tracking numbers by email so you may track your package.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order may or may not be your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.
How to track an order that's been shipped?If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available).
You are responsible for checking your shipment for damage BEFORE letting the shipper leave. It's critical you note the damage with the shipping service. Failure to do so may eliminate any potential remedy you may have. You will therefore be responsible for all costs associated with the damaged goods even if they are totally unusable.
We reserve the right to update these policies at any time.